As consultants specializing in the development of procedures manuals, we often hear from organizations after they have reached a roadblock in their attempts to write a procedures manual. Our experience tells us that the root cause of the roadblock is typically the complexity of the organization's processes.
Processes within organizations are becoming increasingly complex as a result of a variety of factors including automation, globalization, customized service offerings, and outsourcing. These complex processes frequently require high levels of expertise and coordination; involve numerous stakeholders and decision points; and occur over long periods of time. As a result, it can be tricky to write a procedures manual for an organization with complex processes.
Drawing upon our experiences, this article reveals 5 secrets for writing a procedures manual for a complex organization. Understanding these 5 secrets will help you avoid roadblocks in your procedures manual project.