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Sustainable Documentation of Procedures and Controls

Why document processes and controls?

BTI's Rapid Documentation methodology is designed specifically for documenting complex, dynamic processes and related controls. The structure of the documentation is carefully designed to streamline updates as well as transferability to multiple parts of the organization.

BTI has used the Rapid Documentation methodology successfully to create hundreds of procedures manuals for their clients within the financial services industry and other service industries. Our clients are able to reduce their exposures to compliance and operational risk and streamline training of new staff.

Our service offerings are designed to provide our clients with the flexibility they need in documenting their processes. BTI works with organizations to provide them with the capabilities they need to rapidly develop documentation; and works with organizations to build their own internal capabilities.

Resources

Our companion website contains tips, templates, and other resources to jump start your documentation project.
Looking to write a procedures manual but not sure how to begin? For those who have never written a procedures manual, understanding some key strategies will kickstart your procedures manual project and ensure its success.
An important question to consider before beginning work on a policies and procedures manual is how a policy differs from a procedure. The answer will fundamentally shape how the manual is organized. This article outlines an approach for differentiating policies from procedures and efficiently organizing a policies and procedures manual.
Complex processes are especially challenging to document. This article reveals 5 secrets for documenting complex processes. Understanding these 5 secrets will help you avoid roadblocks in your process documentation project.
When spreadsheets are relied on for performing critical processes, including financial calculations, basic controls are needed to mitigate spreadsheet risk. These basic controls for mission-critical spreadsheets include processes for validation of spreadsheet calculations and management of changes to the spreadsheet. A third critical control, spreadsheet documentation, is the subject of this article.
BTI's White Paper "Best Practices for Managing Policies and Procedures in Healthcare" identifies the practices best-in-class hospitals use to effectively manage policies and procedures: aligning a strategic approach to policies and procedures management with supporting structures, skills and systems.
Once end-to-end processes are transparent, processes can be simplified and weak controls can be remediated reducing operational risk.
Web-based policies and procedures systems can improve efficiency and effectiveness in an organization. A thorough evaluation can help to ensure that you choose the web-based system that is right.

Rapid Documentation of Policies and Procedures: The Handbook

BTI has used the Rapid Documentation methodology successfully to create hundreds of procedures manuals for their clients. In addition to describing strategies for organizing a procedures manual so that it's easy to use and update, the book details techniques for collecting procedures data from subject matter experts.